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shipping
Order Fulfillment details for Expresso R Us:
- Expected time to ship orders is 1 to 3 business days
- Expected arrival time of orders 7 to 10 business days. Any exceptions customers will be notified promptly.
- We ship Worldwide (United States, Europe, Africa, Asia and Middle East).
- We do not support shipping to P.O. boxes or APO/FPO addresses.
- Shipping costs are based on shipping calculator (which uses product weights and is based on UPS shipping rates)
- Carriers used include Fedex, UPS, USPS and Canada Post
To inquire about products, orders or returns, please email lisajac2@gmail.com. All emails will be answered within 1 business day.
Returns & Refunds
We pride ourselves in handling returns and refunds in a professional and expedient manner. For most products, our returns policy provides you 14 days from receipt of your order to request a return or refund on any defective item or item shipped in error (See below for list of exceptions/exclusions). Returns cannot be accepted under any other circumstances.
Return exceptions/exclusions:
The return of any defective cell phone must be initiated within 7 days of product receipt. Note: All returned cell phones are subject to inspection. Should a customer request a return on a phone that has downloaded material or talk time on it, the product will either be declared ineligible for return and be shipped back to the individual at their expense, or be subject to a restocking fee of 50% of the total merchandise value.
Many phones sold are international phones, sold with North American power adapters. The purchaser is responsible for researching whether the phone purchased is compatible with their desired carrier prior to purchase. Returns will not be accepted due to international origin or due to incompatibility with desired carrier.
Our return policy excludes the following products, which for various legal, health and fraud prevention reasons, we cannot accept returns on, unless you were shipped the wrong product and the product is returned sealed/unused/unworn in its original packing:
- refurbished cell phones and new or refurbished cell phone accessories
- undergarments and swimwear
- food and nutritional supplements
- items showing obvious signs of misuse, consumer abuse or commercial use (unless clearly rated for commercial use)
- toner cartridges
- new defective gaming machines (these must be addressed with the manufacturer)
- opened software
- new home entertainment products from JVC, Panasonic, Philips or Toshiba (these must be addressed with the manufacturer)
- any return that is missing the originally shipped components
- any products damaged in shipping (these must be addressed with the logistics carrier at time of delivery or immediately thereafter)
